Complaints and Appeals
COMPLAINTS AND APPEALS POLICY
1. FILING A COMPLAINT
If you would like to file a complaint, please contact us via email at contact@fantasiafantasies.com. All complaints will be reviewed and resolved within 7 business days, and you will receive an email once the process has been completed. We will, in accordance with our Terms and Conditions, determine if the complaint is valid. After the decision has been made, the user who submitted the complaint can appeal that decision. When the final decision is made, any content deemed by us to be infringing, illegal, abusive, or otherwise inappropriate will be removed from the website.
2. CONTENT REMOVAL AND APPEALS
If you have been depicted in any content and would like to appeal to remove any such content, please contact us via email at contact@fantasiafantasies.com.
Please use this link for content removal and to report a complaint:
3. BINDING ARBITRATION AGREEMENT
3.1 Mandatory Arbitration
By using our services, all users (including both content creators and clients) agree that any dispute, controversy, or claim arising out of or relating to this policy, the Terms and Conditions, or the use of fantasiafantasies.com, including the validity, invalidity, breach, or termination thereof, shall be resolved by binding arbitration rather than in courts of general jurisdiction.
3.2 Company Definition
For purposes of this Complaints and Appeals Policy, Fantasia Forge LLC (hereinafter referred to as "the Company") is the entity operating fantasiafantasies.com and all related services.
3.3 Arbitration Process
If there is a disagreement regarding any appeal or complaint that cannot be resolved through our internal review process, all parties agree to submit the dispute to a neutral third-party arbitration service. The arbitrator shall be selected from a reputable arbitration association, and the costs of such arbitration shall be borne by the Company unless the arbitrator determines the claim was frivolous or brought in bad faith.
3.4 Arbitration Location
Any arbitration will take place in Texas, unless otherwise agreed by both parties, and shall be conducted in the English language.
3.5 Class Action Waiver
All users agree to resolve any disputes on an individual basis and waive any right to pursue any claims on a class or consolidated basis or in a representative capacity.
3.6 Limited Exceptions
Notwithstanding the above, either party may seek injunctive or other equitable relief from the courts for matters related to data security, intellectual property, unauthorized access to fantasiafantasies.com, or protection of the Company's reputation and business interests.
3.7 Final and Binding Decision
The decision of the arbitrator will be final and binding on all parties, and judgment on the award may be entered in any court having jurisdiction thereof.
4. USER INDEMNIFICATION
Users agree to indemnify, defend, and hold harmless the Company, its members, managers, officers, employees, agents, and affiliates from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (i) user's violation of this policy or the Terms and Conditions; (ii) user's use or misuse of the platform; (iii) user's content or conduct; (iv) any third-party claims related to user's activities; and (v) any breach of representations, warranties, or agreements made by the user.
5. LIMITATION OF COMPANY LIABILITY
To the fullest extent permitted by Texas law, the Company's total liability for any claims arising under this policy shall not exceed the amount paid by the user to the Company in the twelve (12) months preceding the claim. The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
6. GOVERNING LAW
This Complaints and Appeals Policy and all matters arising out of or relating to this policy shall be governed by and construed in accordance with the laws of the state of Texas, without regard to conflict of law principles.
7. SEVERABILITY
If any portion of this Complaints and Appeals Policy is found to be unenforceable, the remainder shall remain in full force and effect.
8. USER AGREEMENT
By continuing to use fantasiafantasies.com, you acknowledge and agree to the terms of this Complaints and Appeals Policy, including the Binding Arbitration Agreement and all protective provisions contained herein.
9. ADDITIONAL PROTECTIONS
9.1 Intellectual Property Protection
Users acknowledge that all intellectual property rights in fantasiafantasies.com, including but not limited to trademarks, copyrights, trade secrets, and proprietary technology, are owned by the Company and are protected under Texas and federal law.
9.2 Reputation Protection
Users agree not to engage in any conduct that damages or could reasonably be expected to damage the Company's reputation, business relationships, or goodwill.
9.3 Compliance with Law
All complaints and appeals processes are subject to compliance with applicable Texas state laws and federal regulations governing online platforms and user-generated content.